You can change the start date of your expat health insurance by canceling the existing policy and purchasing a new one with the updated date. If the policy has not started yet, the cancellation triggers an automatic refund. If the policy has already started, you'll need to purchase a new policy first so we can then cancel the original and issue a refund. Once the 14-day right of withdrawal period passes, a 1-month minimum term applies and refunds are no longer possible.
How can I change the start date of my expat health insurance before the policy begins?
If your policy has not started yet, you can update the start date by following these steps:
Sign in to your Feather account.
Purchase a new expat health insurance policy with your preferred start date (click on "Get covered" here).
In your account section, cancel your original expat health insurance policy by selecting "I have another health insurance" as the cancellation reason.
Your original policy is automatically refunded once it is canceled, though the refund may take a few days to appear in your account. We recommend updating the start date before your policy begins, as this is the simplest method.
How can I change the start date if my expat health insurance has already started?
If your coverage started within the past 4 weeks, follow these steps so we can change the start date and refund the original policy:
Purchase a new expat health insurance policy with your updated start date.
Contact us and provide the new policy number, asking us to cancel the original policy.
Do not cancel the original policy yourself, as doing so affects our ability to issue a refund.
We will then cancel the original policy and issue a refund, provided no claims have been made on it. You can contact our support team for more assistance or additional resources.
What happens if my expat health insurance has started and I do not want to purchase a new policy?
Once your policy has started and the 14-day right of withdrawal period has ended, a 1-month minimum term applies to the policy. During this minimum term we cannot refund the original policy, so we recommend signing up for a new expat health insurance policy with your updated start date instead.