# Honest, simple insurance.

> Hi {{first\_name|fallback:"there"}}. Welcome to the Feather help center France

## Your Feather account

- [Updating the email address on your account](https://faq.fr.feather-insurance.com/en/articles/338393-updating-the-email-address-on-your-account.md)
- [How do I use a promo or referral code to receive a cash back bonus?](https://faq.fr.feather-insurance.com/en/articles/43866-how-do-i-use-a-promo-or-referral-code-to-receive-a-cash-back-bonus.md): We offer bonuses through our referral program or other promotions - here's how they work.
- [Managing your communication preferences](https://faq.fr.feather-insurance.com/en/articles/616556-managing-your-communication-preferences.md): Learn how to manage your email communication preferences in your account, including events, promotions, payment reminders, and more.
- [Website troubleshooting tips](https://faq.fr.feather-insurance.com/en/articles/241287-website-troubleshooting-tips.md): This article gives some troubleshooting tips if you are having issues using the Feather website
- [How to delete your Feather account](https://faq.fr.feather-insurance.com/en/articles/676631-how-to-delete-your-feather-account.md): Learn how to request account deletion, why some requests may be blocked, how we process deletion requests, and the legal reasons we may need to retain some of your data.
- [How do I update the payment method on my account?](https://faq.fr.feather-insurance.com/en/articles/28731-how-do-i-update-the-payment-method-on-my-account.md)
- [How to start a conversation from your Feather account](https://faq.fr.feather-insurance.com/en/articles/749258-how-to-start-a-conversation-from-your-feather-account.md): Learn how to sign in to your Feather account and start a conversation from the Support tab, the Account tab, or a specific policy.
- [What payment methods can I use when purchasing a policy?](https://faq.fr.feather-insurance.com/en/articles/751544-what-payment-methods-can-i-use-when-purchasing-a-policy.md): Which payment methods you can use at checkout when buying a policy, and how to use SEPA direct debit for recurring payments.
- [Why can't I see my active or expired policies in my account?](https://faq.fr.feather-insurance.com/en/articles/757306-why-can-t-i-see-my-active-or-expired-policies-in-my-account.md): If your active or expired policies aren't showing in your account, you're likely signed in with a different email address than the one used to buy the policies. Here's how to find and fix the issue.

## Mutuelle

- [What is a mutuelle and how does it work with the French public system?](https://faq.fr.feather-insurance.com/en/articles/508662-what-is-a-mutuelle-and-how-does-it-work-with-the-french-public-system.md)
- [How do the French healthcare reimbursement rates work?](https://faq.fr.feather-insurance.com/en/articles/508663-how-do-the-french-healthcare-reimbursement-rates-work.md)
- [Am I eligible for a mutuelle?](https://faq.fr.feather-insurance.com/en/articles/508664-am-i-eligible-for-a-mutuelle.md)
- [Switching from expat health insurance to the sécurité sociale with a mutuelle](https://faq.fr.feather-insurance.com/en/articles/508665-switching-from-expat-health-insurance-to-the-securite-sociale-with-a-mutuelle.md): Expat health insurance and a mutuelle can't be converted into one another. Learn the difference between the two, and what to do once you're registered with the French public health system.
- [What does the mutuelle cover?](https://faq.fr.feather-insurance.com/en/articles/508668-what-does-the-mutuelle-cover.md)
- [When do I get my mutuelle card?](https://faq.fr.feather-insurance.com/en/articles/508670-when-do-i-get-my-mutuelle-card.md)
- [How do I file a claim with the mutuelle?](https://faq.fr.feather-insurance.com/en/articles/508681-how-do-i-file-a-claim-with-the-mutuelle.md)
- [Payment and billing for the mutuelle](https://faq.fr.feather-insurance.com/en/articles/508682-payment-and-billing-for-the-mutuelle.md)
- [How do I use my mutuelle?](https://faq.fr.feather-insurance.com/en/articles/508683-how-do-i-use-my-mutuelle.md)
- [How do I cancel my mutuelle?](https://faq.fr.feather-insurance.com/en/articles/508684-how-do-i-cancel-my-mutuelle.md)
- [How do I add or remove dependents?](https://faq.fr.feather-insurance.com/en/articles/508686-how-do-i-add-or-remove-dependents.md)
- [How do I change my Mutuelle coverage?](https://faq.fr.feather-insurance.com/en/articles/508688-how-do-i-change-my-mutuelle-coverage.md): Learn how to upgrade or downgrade your mutuelle coverage, including waiting periods and claim history rules that may apply.
- [What is the parcours de soins in France?](https://faq.fr.feather-insurance.com/en/articles/605728-what-is-the-parcours-de-soins-in-france.md): Understand how the French care pathway works, when you need a referral, which specialists you can see directly, and how following it helps you avoid lower reimbursement.