Most of the time, you do not need to file a claim yourself. When your mutuelle is linked to your French public health insurance via télétransmission, reimbursements are automatic. You only need to submit a claim in certain cases.
When do I need to file a claim?
If the healthcare provider cannot process your mutuelle automatically (for example, if your Carte Vitale was not used)
For services not covered by télétransmission (such as alternative medicine, certain dental or optical treatments, or care received outside France)
If the mutuelle specifically asks you for additional documents
What documents do I need for a claim?
The official “feuille de soins” (treatment form) given by your doctor or provider if your Carte Vitale was not used
A paid invoice or receipt (“facture acquittée”) showing you paid the bill
Any medical prescription if required for the treatment (for example, physiotherapy, lab tests, or certain medicines)
For dental, optical, or alternative medicine: a detailed invoice
How do I send my claim to Feather?
Scan or take clear photos of your documents
Submit them directly through your Feather customer account
How long does it take to get reimbursed?
After the mutuelle receives your complete claim, reimbursement usually takes about 7 days, depending on the type of treatment and if all documents are provided
Tip:
For standard care in France, always use your Carte Vitale and make sure télétransmission is activated. This avoids paperwork and speeds up reimbursement.